Obtaining documents and information
For the purpose of investigating a complaint matter, documents and information related to the matter can be obtained from an authority or public official.
Request for clarification
For the purpose of investigating a complaint matter, a request for clarification may be sent to an authority or a public official. In the clarification, the authority will present its views on its procedure.
Clarification may be requested directly from the relevant authority/public official or a higher authority.
The request for clarification includes setting a deadline by which the clarification must be submitted to the Chancellor of Justice.
If the clarification is incomplete, further information may be requested from the authority.
Request for an opinion
An opinion includes a legal assessment of the procedure of the authority or public official that the complaint concerns.
The opinion may be requested from a higher authority or from other authorities or experts.
A complaint matter can also be referred to a pre-trial investigation to be carried out by the police. A pre-trial investigation can be carried out when there is reason to suspect an offence.